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RETURN & EXCHANGE POLICY

Any unused products may be returned or exchanged within 30 days of the order date* on your invoice, as long as the packaging and/or hang-tags are still intact. Please use our self-serve portal or call us at 650-888-3565  for a return authorization number prior to sending back your item(s).

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. 

YHH Kids is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

If you would like to return an item that was gifted to you, please email info@yhhkids.com with the buyer’s name and order number. The buyer will not be contacted; it will simply help us find the order and act as proof of purchase. 

Proof of purchase is required for items to be return-eligible. 

Special Return Policy

On Thermals/Holiday: Because our Thermal/Holiday Collection are limited-edition seasonal collections, items can only be exchanged for other items within their respective collection (Thermals can only be exchanged for other Thermals, and Holiday items can only be exchanged for other Holiday items). Items must be brand new, unworn, and with all tags and labels attached, and must be sent back within 14 business days of purchase. Returned merchandise from these collections will only be issued a merchandise credit, less a 25% restocking fee. No refunds will be issued on Thermals or Holiday items. Please contact us for a return authorization number before sending back any merchandise. 

Our return address:

YHH Kids
2717 Norfolk St. 
San Mateo, CA 94403

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